Teilnahmebedingungen für Sprachkursteilnehmer

Scuola Leonardo da Vinci® - Firenze, Milano, Roma, Turin, Viareggio:
Condizioni Generali di Partecipazione - valid from 2020

HIGHLIGHT - COVID-19 –Terms of mitigating factors: change/booking cancellation and refund

As is well known, on March 11, 2020, the World Health Organisation (WHO) declared the COVID-19 epidemic a world pandemic.

Therefore, Scuola Leonardo da Vinci® changed its General Conditions of Enrolment (see especially articles 1.2., 2.2., 2.3, 5, 6 and 7), introducing new terms for cancelling/changing bookings, and reviewing the refund policy for so-called cases of force majeure.

The above conditions may be subject to further changes as the Covid-19 pandemic develops, implementing any measures which governments around the world may take to slow down the spread of the virus: please therefore check for any updates on this published on the home page of the website of Scuola Leonardo da Vinci® - Florence, Milan, Rome, Turin, Viareggio.

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Overview of the terms in case of force majeure

A partial refund will be granted if the School receives the request for cancellation in writing, by registered mail or email, at least 15 days before the beginning of each course chosen: cancellations which reach us later (i.e. from the 14th day before the beginning of the course on) will be considered to be “no show”, and the School will therefore be entitled to withhold, as a penalty, the whole amount paid out, or to demand that the missing part be paid, as the case may be.

Please bear in mind that any student needing an entry visa to Italy must follow the instructions in art. 5 of the General Conditions of Enrolment, and must be sure to apply for the Visa in time to get it before the beginning of the course, promptly advising the School by email of any delay or rejection, to agree on a new beginning date for the course/courses, compared to the one originally booked. Turning up after the expected date, unless preceded by the above information, will be considered a no show.
In case of annulment/cancellation of the booking due to failure to obtain the Visa, whatever the reason for such rejection, the School will refund the amount paid for each course chosen, after receiving a copy of the letter of rejection of the Visa, issued by the Italian Authority (Embassy or Consulate), withholding an administrative tax of 200.00 euro plus the confirmation deposit for each course which has been booked.

The School reserves the right to change how it delivers the service, organising online lessons, as laid down in art. 3 of the General Conditions of Enrolment.

The School may withdraw at any time, without any liability towards the student, should it not be able to provide in full the chosen course for reasons not under its reasonable control: in this case the School will not be liable for any costs incurred by or on behalf of the student (by way of example and not limitation, medical costs due to Covid-19 infection, accommodation and repatriation) but will communicate to the latter the cancellation of each course providing the latter with an opportunity to choose, no later than 15 days after receiving such notice, between:

a) should the course originally chosen be on-site, the activation of a similar on-line course as provided for under art. 3 of the General Conditions of Enrolment;

b)in any case, the delivery of a voucher for receiving a similar service, to be used within 24 months after being issued, and after agreeing with the School on the new educational calendar.

Should the original payment in favour of the School have been made by bank transfer, the refund will be paid using the same banking data.

1.Registrations and payments

1.1 The request for registration must be sent directly to the School you have chosen, and can be managed independently only by people of legal age: those under 18 must present the request through their parents or legal guardian, who will confirm on their behalf acceptance of these Conditions, by making out and signing the relevant forms.
The minimum age for attending the courses is 16. Please register at least 4 weeks before the beginning of each course you have chosen: otherwise, the School will reserve the right to annul the student’s registration.
1.2 Together with the request for registration, the School must receive payment of the enrolment fee and a deposit amounting to 20% of the full price of each chosen course as an advance on the full fee. Taken together, these make up the confirmation deposit which will not be refunded in case of cancellation. Students needing a visa must follow a different procedure (see below, art. 5).
1.3 Upon receiving the registration and the payment, the School will confirm by email without delay.
1.4 The outstanding amount of the full fee for each chosen course must be paid at least 14 days before the course itself starts. For “last minute” registrations (made at least 14 days before the beginning of each chosen course), the School requires immediate payment of the registration fee and the full fee for each chosen course.
1.5 The School accepts payment by bank transfer (in this case, make sure banking expenses are charged to you, choosing the “OUR” banking expenses payment option) or by credit card (see the form at the bottom of the registration request).
With the main purpose of contrasting IT fraud (such as the so-called MITM “man in the middle/mail”), in case of payment using bank transfer, we suggest you check the exact address of the sender of the email which is asking you to pay, and check for any inconsistencies (such as the indication of a beneficiary different from the holder of the account); if there are inconsistencies, please contact us through alternative channels - by phone or fax - to confirm the exactness of the data requested in unusual requests received by email. The School may not be held liable in case of negligent behaviour behaviour on your part regarding such matters.

2. Lessons and courses

3. Delivery of virtual courses

3.1 Should lessons be delivered remotely (on-line mode), face to face lessons with the teacher will be accompanied by forms of collaboration among students.
3.2 Since the on-line service will be provided using a third-party browser (such as Internet Explorer, Chrome and Firefox), you must in such case also read the terms of use and the privacy information notice applicable to the use of such browsers. The School remains the owner/licensee of all intellectual property rights in digital service and planning, structure, graphic appearance and provision of the service delivered on-line.
3.3 After payment of the fee has been completed, the School will grant the user a non-exclusive and non-transferable license to access and use the digital service in compliance with these Conditions of use for the on-line services.
3.4 In case of online attendance, the student especially and specifically agrees not to:
i) provide access to the digital services to any other individual or legal person;
ii) interrupt, interfere with, or limit the use of the service provided by the School;
iii) upload or display any comments or material, through participation in the online service, which is false, offensive, sexually explicit, libellous, threatening, obscene or illegal or breaches intellectual property rights;
iv) probe, scan or test the vulnerability of the online service or try to elude or hack any user authentication or security control related to the service being delivered;
V)) disassemble, decode, improperly compile, copy, duplicate or adapt any software or other code or script belonging to the digital service (except insofar as allowed by the law) or try to transmit to or through the digital service any information containing virus, worms, trojans or other harmful or dangerous components;
vi) modify, delete, interfere with or improperly use any file or other data created, owned or supplied by the School, except for what is expressly permitted by these Conditions of use;
vii)) use the digital service in a way that breaches any applicable law.
3.5 The School engages to make every reasonable effort to make the online service available on the day and at the time agreed upon in the booking confirmation and on the base of the programme current at the time; however, in view of the nature of such connection, the School does not and cannot guarantee or ensure that the use of the remote service will be uninterrupted or without errors, and cannot be held liable for any delay, breakdown in delivery or any other loss or damage arising from the transfer of data on networks and communication structures, including internet: by accepting these conditions, the student or the person acting in the student’s place in case of a person under 18, acknowledges that the online service could be subject to limitations, delays and other problems inherent in the use of such communication structures.
3.6 The student is responsible for making sure he has the hardware, the software and the telecommunications services needed to use the online service, as well as the relevant costs, including commissions for internet service providers.
3.7 While the School engages to make every reasonable effort to guarantee that the content of the online service is accurate and up to date, it will not and cannot offer any guarantee, either explicit or implicit: insofar as permitted by Italian law, the School therefore excludes any condition, guarantee, declaration or other term which can be applied to its site or to any content in it, whether explicit or implicit.
3.8 The School encourages freedom of expression, but the opinions expressed by individuals through the online service might not represent the opinions of the School.
The School will in no case be liable for any loss, presumed or actual, indirect or direct.
Without prejudice to the above, pursuant to or in relation to these Conditions, whether in terms of negligence, breach or other, the School may in no case be held liable and hence be held to acknowledge payment of damages for an amount exceeding the amount paid or payable for the online service.

4.Insurance

5. Visa

5.1 Should the student need an entry visa for Italy, we suggest first of all taking a look at the information available on the page http://vistoperitalia.esteri.it/home/en, and getting into contact with the nearest Italian embassy or consulate in order to check details on how the visa and the following stay permit will be issued and how long it will take.
5.2 The student must be sure to apply for the Visa in time to get it before the beginning of the course, promptly advising the School by email of any delay or rejection, in order to agree on a new beginning date for the course/courses, compared to the one originally booked. Turning up after the expected date, unless preceded by the above information, will be considered a no show.
5.3 The student is responsible for obtaining the Visa, and for all related expenses.
The student or the person acting in the student’s place must handle the relevant procedures independently, and the School will in no way be liable for the outcome.
The student will let the School know which Italian Embassy/Consulate he or she intends to submit the request for a study/tourism Visa to.
Once the School has received the registration request and evidence that the advance and overall payment has been effected for each chosen course along with the registration fee (necessary to confirm the booking), the School will send - by email/conventional postal delivery - the specific registration certificate for the Visa (fulfilling one of the requirements for validly obtaining issue of the Visa) and any other document within their competence which may be needed.
The School will assist the student travelling with a regular Visa, and will help him or her obtain the Staying Permit, which he or she must request within 8 days of coming to Italy.
5.4 In case of annulment/cancellation of the booking due to failure to obtain the Visa, whatever the reason for such rejection, the School will refund the amount paid for each course chosen, after receiving a copy of the letter of rejection of the Visa, issued by the Italian Authority (Embassy or Consulate), withholding an administrative tax of 200.00 euro plus the confirmation deposit under Art. 1.2. for each course which has been booked.
5.5 However, should the student, having obtained the Visa, decide to cancel, for personal reasons, the booking, he or she must first of all, on his or her own and at his or her own expense, ask for the revocation of the Visa, providing the School with a copy of the relevant letter issued by the Italian Authority (Embassy or Consulate), and the provisions of art. 7 below will apply, without prejudice to the withholding of 200.00 euro as administrative tax.